If your purchase isn't quite what you expected, you have the right to cancel your order within 14 days of receipt, no questions asked.

Once you decide to cancel, please note that you have another 14 days to return the product. Remember, you will be responsible for the shipping costs associated with returning the item to our online store. To proceed with a return, ensure that the product is sent back with all included accessories, in its original condition, and in the original packaging if possible. Contact us via email at sales@northsheep.eu to initiate the return. Your refund will be processed within 14 days from the date we register your returned product, provided everything is in order.

Please handle the product with care; if the product or packaging is damaged beyond what is necessary to test it, we may need to attribute this damage to you, potentially reducing the refund you receive.

Need an Exchange or Made a Mistake in Your Order?

If you're looking to exchange your item, that's not a problem. You can contact us at sales@northsheep.eu. Please be aware that you will cover the cost of returning the product to our online store. If you have accidentally entered an incorrect shipping address, contact us as soon as possible. We will do our best to accommodate changes to your order and ensure your item reaches the correct destination.